I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most properties. However, you should always confirm with the property. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. Once you’ve received your confirmation you can follow up with the property directly using the contact information provided.

  • You can specify your estimated check-in time while making the reservation.
  • You can manage your booking online to request check-in outside of the property hours.
  • You can contact the property directly using the contact details in your booking confirmation.

It's important to remember that the property can't always accommodate these requests. They'll be happy to let you into your room early if possible, but there might not be anyone there in person to welcome you if you arrive late at night at a remote apartment. It's always best to check with the property directly and in advance to avoid confusion. 

How can I find a properties check-in/check-out times?

Check-in/check-out times differ for each property. You can find a specific properties check-in/check-out times in the "HOUSE RULES" section of the properties page, as well as in your confirmation email. 

How do I get more information about the room or property facilities?

To see the full list of room facilities and room photos, just expland the "More Info" menu item in the ROOMS section for each Room Type. 

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the property and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival. 

I want a smoking room, but I can only choose a non-smoking room. How can I request a smoking room?

If there are no rooms listed as "smoking rooms," it means that the property does not allow smoking in rooms. 

How do I find out if a property allows pets?

Pet policies are always displayed on the properties page under "HOUSE RULES."